Measuring the Relationship between Age and Productivity: A case Study of Orange West Sales Department
Author(s)
Dr. Mohamad Shehada , Waseem Abu Dawood ,
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Abstract
The aim of this paper is to focus on measuring the relationship between age and productivity at Orange West Sales Unit. Productivity can be measured through the following factors: target achievement ‘volume’, customer satisfaction ‘value’, and organization citizen behavior. Data was collected through a questionnaire that was distributed to 40 aged employees at Orange West Sales Unit randomly. However, 33 were returned amongst which 7 were ineligible due to missing information therefore, 26 legitimate questionnaires ultimately constituted the basis on which this research was conducted. Statistical Package for Social Sciences (SPSS) and other tools were used to test the hypotheses and the research was found that there is a relationship between age and productivity when it comes to the volume and there was no relationship with other factors
Keywords
Productivity, Motivation, Customer Satisfaction, Value, Job Experience, Volume
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