An Examination of the Factors Employed To Manage Room Attendants’ Turnover in Some Selected Three-Star Hotels in Takoradi-Ghana
Author(s)
Boahen, Patience Ama Nyantakyiwaa ,
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Abstract
Staff turnover has become a problem for a lot of organisations especially the hospitality industries that try to have the proper staffing levels to foster the growth of the industry. The study is an attempt to examine the factors employed to manage room attendants’ turnover in some selected three- star hotels in Takoradi-Ghana. Four three-star hotels were considered for the study. The research instruments that were used for the study are semi structured interview guide and a questionnaire. The sample size used for the study was sixty five respondents comprising General Managers, Human resource managers, Assistant managers and Supervisors. One of the major findings from the study was that certain policies and strategies have been put in place to combat this menace in hotels. It is recommended that staff in the hotels should be motivated to stay in the industry
Keywords
Staff turnover, Room attendant, Retention, Hospitality industry
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